Every partnership we’ve built always begins in the same way: with a chat. We’ve been in this business long enough to realise that no two businesses are ever facing the same challenges...That’s why it’s so important for us to talk things through, learn more about your organisation and your needs, and explore your frustrations and pain points. When we understand where you’re struggling, and how you envision your environment looking different in the future, we’re better able to develop tailored strategies that enable us to deliver the very best IT solutions and services for your teams.
Once we have a good grasp of the challenges that you’re facing within your particular industry or niche, we can put together a brief plan of action...This will broadly explore how we can use technology to take you from where you are now to where you need to be. We’ll outline what we’d like to do to help drive you closer towards your goals, and provide an initial quote which clearly and transparently outlines the prices of what’s included. There’ll be absolutely no hidden fees. Of course, you’re under no obligation to move forward. Want to re-explore in a few months? That’s fine!
If you’re happy to go ahead, we’ll come and visit you at your premises. We travel all across Northwest Ireland, visiting clients in Mayo, Sligo, Galway, Roscommon and Leitrim...We also have clients in Dublin who prefer our affordable solutions over the higher-cost services in the capital. You’ll find that many managed service providers today do everything remotely. And it can work well. But at Compupac, we’re proud to be a family-run business with more traditional values. We feel we can form better, closer connections with our clients in person, delivering smarter, more powerful results.
During our meeting, we’ll conduct a technology audit to explore how you and your employees are already using tech within the workplace...We’ll take a look at the hardware and software that you’re utilising, and examine the ways these systems are being used across different departments. We’ll produce a more detailed report which notes the areas where you’ve already got strong processes in place, and highlights any areas where there are gaps, vulnerabilities, weaknesses, or room for improvement. This audit will form the foundation of any plan that’s implemented in the future.
Of course, this isn’t just about what we think. It’s about what you think, too. In fact, we like to keep our clients as involved as they want to be. ..This helps us to deliver solutions that are excellent from a purely technical perspective, as well as from a practical one. As a people-first organisation, any solutions we deliver must benefit the people who use them. So at this stage in the process, we encourage you to give feedback on our report and initial plan of action. We’re only too happy to adapt, customise, and tailor our approach based on your individual needs.
At this point, we’ll check that you’re happy – and that we’re all on the same page about what needs to happen to help your business embrace and manage technology with greater confidence and efficiency...We’ll amend and update the initial plan that we provided at the beginning of the partnership. Once again, we’ll provide a clear, transparent, and easy-to-understand quote. It’ll show you exactly what you’ll get, and for what price. We never use jargon or over-complicate things. Instead, we keep everything simple and straightforward – but if there’s anything you don’t understand, we’re always here to help.
After you’ve signed off on the quote, we’ll get to work preparing your organisation for the changes that we’re planning to implement...For example, if you’re making the switch to Microsoft 365, we’ll ensure that your business is 100% cloud-ready, and fully prepared to begin using cloud-based apps. We’ll ensure all your teams are aware of and comfortable with the changes that are taking place. This makes it much more likely that they’ll be willing to use the new technologies as part of their day-to-day operations. And we’ll make sure you’re following secure processes to reduce any risk.
It’s go time! Once all the planning and preparations have been completed, we’ll begin implementing the changes that are needed to take your business to the next level...This means introducing new tools and apps from the Microsoft 365 suite, securing your networks, configuring your settings, sorting controls and permissions, encrypting devices... and more! We’ll deliver what we promised, when we promised it. At this stage, we’ll also begin proactively monitoring your systems and scheduling regular backups. This helps to reduce the risk of a breach, while aiding a speedy recovery should the need arise.
Even though we may have implemented the changes you need, at Compupac we’re always here when you need us...With unlimited remote support included as standard, you can contact us with any questions, problems, issues, or concerns you may have regarding your tech infrastructure. We have a skilled team of expert engineers on hand who are fantastic at solving even the most complex and frustrating of challenges. We’re incredibly proud to state that 98% of our support requests are resolved remotely within one hour, keeping downtime to a minimum – and your productivity at maximum.
Get in touch to see how we can put our process to work at your organisation. Book a meeting with our team
We’re already working with businesses across all sectors as they embrace game-changing technology, and utilise powerful digital tools to achieve more. Will you be one of them? With offices in Sligo and Donegal, we’re ideally situated to offer quality services in Dublin… without the Dublin prices!
